@book{12334,
	author = {Evans, James Robert and Lindsay, William M.,autor},
	title = {La administración y el control de la calidad /},
	publisher = {Thomson, },
	year = {2000},
	address = {México, D. F., México  :},
	edition = {Cuarta edición},
	note = {Incluye  índice.
Título original : The management and control of quality.}
}