TY - BOOK AU - Collier, David A. TI - Om 2: What´s inside . SN - 9780538745567 U1 - 658.5 PY - 2010///-2011 CY - United states of america. PB - Student KW - What´s inside KW - Quality control and spc N1 - Incluye contents; Goods, services, and operations management - Value chains - Measuring performance in operations - Operations Strategy - Technology and operations management - Goods and service design - Process selection, design, and analysis - Facility and work design - Forecasting and demand planning - Managing inventories - Resource management - Operations scheduling and sequencing - ER -