@book{3741,
	author = {Gutiérrez Pulido, Humberto},
	title = {Calidad total y productividad / },
	publisher = {McGraw-Hill Interamericana, },
	year = {2010},
	series = {( Educación ) },
	address = {México, D. F. : },
	edition = {Tercera edición},
	note = {Contiene índice. }
}