Richey, Rosemary. <br/><br/>
English for customer care. / 
Rosemary Richey 
 - Oxford :   Oxford University Press,  2007. 
 - 80 pages :   color illustrations.  26 centimetros. 
 - Express series ; Oxford business English. .
<br/><br/> Incluye contents. 
<br/><br/>Intruduction to customer care - Face to face with customers - Dealing withcustomers on the phone - Call centre success - Delivering customer care though writing - Dealing with problems and complaints. 
<br/><br/> English for Customer Care is an ideal short course for those who need to communicate with customers effectively and politely in English, over the phone, in person, or in writing. 
<br/><br/><label>ISBN: </label>9780194579070  
<br/><br/><label>Subjects--Topical Terms: </label><br/>English language -- Business English -- Study and teaching -- Foreign speakers.<br/>English language -- Usage -- Study and teaching.<br/>Customer relations -- Study and teaching.
<br/><br/><label>Dewey Class. No.: </label>420  / R529e