TY  - BOOK
AU  - Richey,Rosemary
TI  - English for customer care.
T2  - Express series ; Oxford business English
SN  - 9780194579070 
U1  - 420 
PY  - 2007///
CY  - Oxford : 
PB  - Oxford University Press
KW  - English language -- Business English -- Study and teaching -- Foreign speakers
KW  - English language -- Usage -- Study and teaching
KW  - Customer relations -- Study and teaching
N1  - Incluye contents; Intruduction to customer care - Face to face with customers - Dealing withcustomers on the phone - Call centre success - Delivering customer care though writing - Dealing with problems and complaints
N2  - English for Customer Care is an ideal short course for those who need to communicate with customers effectively and politely in English, over the phone, in person, or in writing
ER  -