@book{7635,
	author = {Paz Couso, Renata},
	title = {Atención al cliente :},
	publisher = {Ediciones de la U., },
	year = {2010},
	series = {Mercadeo},
	address = {Bogotá, Colombia : },
	edition = {Primera edición},
	note = {Incluye indice}
}