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English for customer care. / Rosemary Richey

By: Language: English Series: Express series ; Oxford business EnglishPublication details: Oxford : Oxford University Press, 2007.Description: 80 pages : color illustrations. 26 centimetrosContent type:
  • texto
Media type:
  • sin mediación
Carrier type:
  • volumen
ISBN:
  • 9780194579070
Subject(s): DDC classification:
  • 420 R529e
Contents:
Intruduction to customer care - Face to face with customers - Dealing withcustomers on the phone - Call centre success - Delivering customer care though writing - Dealing with problems and complaints.
Summary: English for Customer Care is an ideal short course for those who need to communicate with customers effectively and politely in English, over the phone, in person, or in writing.
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Item type Current library Call number Copy number Status Notes Barcode
Libros MATRIZ 420 R529e (Browse shelf(Opens below)) Ej.1 Available ESTANTERIA 25.D 15400508

Incluye contents.

Intruduction to customer care - Face to face with customers - Dealing withcustomers on the phone - Call centre success - Delivering customer care though writing - Dealing with problems and complaints.

English for Customer Care is an ideal short course for those who need to communicate with customers effectively and politely in English, over the phone, in person, or in writing.

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